Privacy Policy

Festival in a Bag Ltd is committed to protecting and respecting your privacy. We want you to feel secure in the knowledge that your personal data is properly managed. This privacy policy explains how we collect, store and use your personal data.

We are committed to complying with the Data Protection Act 1998 and the EU General Data Protection Regulation for the purposes of data protection and privacy.

GENERAL
Festival in a Bag Ltd collects and uses customers’ personal data because is it necessary for: 

  • Complying with our legal obligations.
  • The pursuit of our legitimate interests.
  • The purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer.
  • We will not share your details with third parties

Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

 

Order Processing:
If you buy from us, we require your name, billing address, delivery address, email address and phone number. This information is required so that we can process your order efficiently.

Festival in a Bag Ltd ask you record the serial number on the outside of the bag in order to help identify the bag if mislaid at a festival. We would be able to track on our data base who the bag belongs too.

Website: On placement of your order your data is saved in our website and passed to our master database.

Website: So that we can process payments online we require your name and the billing address for the credit card used to pay online.
Festival in a Bag Ltd does not store nor have access to your credit card details on our systems.

Surveys and Competitions
From time to time we may invite you to take part in a survey or competition. Participation in these is completely voluntary and you have a choice whether or not to disclose your information. Any information submitted will be stored in our database and we use the contact information provided to notify winners.

Customer Care Queries
If you contact us by phone or email we may log the call and keep a record of the details you have provided to us and the correspondence. This is primarily to help us contact you with answers to your queries.

Cookies
Cookies are small files which are stored on your computer after you visit certain web pages to help us enhance your online experience. Our cookies do not harm your computer and they do not store any personally identifiable information.

Email Tracking
We don’t add any tracking into our order emails, i.e. order placed, order dispatched, refunds processed. However, we do add tracking to our customer emails, i.e. news and offers, so that we can monitor whether or not you like what we are sending you and so that we can keep improving our content.

 

Marketing Communication
Festival in a Bag Ltd  uses your personal data for electronic marketing purposes (with your consent) and may send you e-mails to update you with our latest festival news.

Festival in a Bag Ltd aims to update you about products which are of interest and relevance to you as an individual.

You have the right to opt out of receiving Marketing Communications at any time, by: 

  • Making use of the simple “unsubscribe” link in emails; and/or
  • Contacting [email protected] via the contact channels set out in this policy.

Profiling
We use data profiling in order to make the content of our communications to you more interesting and relevant. This means that you will only receive details of our very best offers that have been tailored with you in mind. It also allows us not to waste your time by sending offers that are unlikely to be of interest.

You have the right not to be subject to a decision based solely on automated processing. This includes decisions based on profiling. If you choose to exercise this right, then you will no longer receive offers from us as we base our mailing list on our customers’ purchase history.

Festival in a Bag Ltd  only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.

International Data Transfers
To deliver products and services to you, it is sometimes necessary for Festival in a Bag Lt to  share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA.

If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure.

How long do we keep your data?
We retain your information for as long as you hold an account with us. This enables us to maintain an ongoing relationship with you and allows us to service the orders that you place with us. We follow a data retention schedule; this has been put in place to ensure that we retain the minimum amount of personal data about you. If you do not wish to continue to receive any marketing from us in the future, we will retain some personal details in order to suppress your details from future data supplies from 3rd parties.

Sensitive Information
We ask that you not send or disclose any sensitive personal information to us either through our website, by post, email, text message, telephone call or by any other method. For clarity, sensitive personal information means information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership.

Breaches
In the unlikely event that information that you have supplied to us is compromised then we shall notify both the UK Information Commissioner’s Office and you that this is the case. This notification will be made without due delay.

Customer Rights
As from the 25th of May 2018, the EU General Data Protection Regulation replaces the Data Protection Act 1998. This gives new rights in relation to the privacy of your personal information.
In the case of any request involving one of these rights, We will respond to your request in a timely and at most within one month of receipt of your request. We are permitted to extend this time period by up to two months if the request is particularly complex.

The Right to Be Informed
This is covered by this Privacy statement that you have accessed through our website

e-mail:[email protected]
Company Registration Number: 12080820

VAT Registration Number: 326594089
Festival in a Bag ltd  the operator of the Website https://www.festivalinabag.co.uk/ is the body responsible for the collection, processing and use of personal data of users of the website within the meaning of the Data Protection Act 1998 (DPA). Should you have any questions or requests relating to the protection of your data, please contact [email protected]